Change of mind: request a return within 14 days of delivery. Items must be unused, uninstalled and in their original unopened packaging. A 15% restocking and administration fee applies, you pay the return freight, and the original delivery charge is not refunded.
Cancellations: if you cancel before your order is dispatched, we refund it less a 4% administration fee, which covers payment processing costs. Once an order is dispatched, a cancellation is handled as a change-of-mind return.
Faulty, damaged or incorrect items: no restocking fee, and we cover the return freight. Your rights under the Australian Consumer Law apply.
See our Returns and Refunds Policy for full details.