Last updated: 13 October 2026
This policy explains where we deliver, what delivery costs and how long it takes. AC Hub Direct is the registered business name of Wholesale Airconditioning Pty Ltd (ABN 69 682 256 239).
AC Hub Direct does not run its own warehouse. Orders are dispatched from our suppliers' warehouses in New South Wales and Victoria, usually from the location nearest to you that has stock. Orders with several products may ship from different warehouses and arrive in separate deliveries.
These warehouses are not open to the public for pickup. Our office at 15 Meryll Ave, Baulkham Hills NSW 2153 handles administration and customer support only.
All delivery charges include GST. You pay one delivery charge per order.
| What is in your order | Delivery per order |
|---|---|
| Parts and accessories only (including controllers, fascias, filters, fittings and other add-ons), order under $600 | $40 |
| Parts and accessories only, order of $600 or more | Free |
| Air conditioning or heating units (with or without parts and accessories in the same order) | $89 |
For example, an order with one split system and a set of fittings pays $89 in total, not $40 plus $89.
Orders are processed Monday to Friday, excluding public holidays. During processing we confirm stock with our supplier. In-stock items are usually dispatched within 1 business day (allow up to 3 business days).
| Delivery area | Business days after dispatch |
|---|---|
| Most addresses | Usually 3 to 4 |
| Regional and remote areas, including WA, the NT and Tasmania | Up to 10 |
These are estimates, not guaranteed dates. Weekends and public holidays are not counted. Carrier availability, peak periods, weather and regional access can cause delays, and we will contact you if we become aware of one.
We deliver to every Australian state and territory. Some bulky items may have freight restrictions to remote areas. If your address cannot be serviced by our carriers, we will contact you before dispatch and refund the order in full.
We don't show live stock levels on our website, because our products are held by our suppliers in New South Wales and Victoria. Stock is confirmed with the supplier when your order is processed. If an item is unavailable or delayed, we will contact you by phone or email to offer an alternative, an expected dispatch date or a full refund, whichever you prefer.
You will receive an order confirmation email when you order. If your order ships with Australia Post, we email you the tracking details once it is dispatched. Other deliveries may not have a tracking number; you can ask for an update at any time through our Track My Order page or by contacting us. Please check your spam folder if you do not see our emails.
Want your delivery left without a signature? Write "Authority to leave" in the order note on the cart page, or email us before dispatch. Once the goods are left, they are your responsibility. Without authority to leave, someone must be there to sign.
Please inspect your delivery when it arrives. If the packaging is visibly damaged, note it with the driver or refuse the delivery where possible. Report any damage, shortage or incorrect item within 48 hours of delivery with photos of the goods and packaging, so we can lodge a claim with the carrier. Signing for goods as received in good condition can make a carrier claim harder. None of this limits your rights under the Australian Consumer Law. See our Returns and Refunds Policy for how claims are handled.
If a delivery fails because of a problem on the carrier's side, we arrange redelivery at no cost to you. If it fails because the address was incorrect, nobody was available to sign, or you changed the address after dispatch, the carrier's redelivery or return charge is payable by you. We will tell you the cost before rebooking.
Some products are pre-charged with refrigerant gas and may be subject to extra carrier requirements under dangerous goods rules. We will tell you if this affects your order.
Sometimes we may need to cancel an order, for example if payment cannot be verified, the address is incomplete or outside our delivery area, or the item is no longer available. If this happens, we will contact you and refund your payment in full.
Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.
AC Hub Direct (Wholesale Airconditioning Pty Ltd, ABN 69 682 256 239)
Phone: +61 473 575 383
Email: sales@achub.com.au
Hours: Monday to Friday, 8:00 am to 5:00 pm Sydney time. We reply within 1 business day.