Please fill out the details in the form below. Once we receive your enquiry, our team will check your order against our warehouse and shipping records and follow up by email with the latest status, expected delivery timeframe, and tracking details if available
Before you get in touch
Have your order number and the email address used at checkout on hand, this helps us find your order faster. Order numbers are included in your confirmation email and start with "AC".
Typical delivery timeframes
Most orders dispatch from our Melbourne or Sydney warehouses within 1–2 business days. Delivery times vary depending on your location and the size of your order — trade and bulk orders may take a little longer to prepare. Please refer to our Shipping Policy for more details (https://www.achub.com.au/policies/shipping-policy)
Need an update sooner?
For urgent orders or trade accounts, call us on +61 473 575 383 and our team can check your order status while you wait.
Received a damaged or incorrect item?
If something's not right with your order, let us know in your enquiry and we'll sort it quickly. See our Refund policy for more information (https://www.achub.com.au/policies/refund-policy)