Last updated: 12 October 2026
Welcome to AC Hub Direct. The terms "we", "us" and "our" refer to AC Hub Direct, the registered business name of Wholesale Airconditioning Pty Ltd (ABN 69 682 256 239), 15 Meryll Ave, Baulkham Hills NSW 2153, Australia. We operate this store and website, including all related information, content, features, tools, products and services (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.
These terms, together with the policies referred to in them (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services. They include our Terms of Sale, Shipping and Delivery Policy, Returns and Refunds Policy, Warranty Information, Payment Policy and Privacy Policy. If these Terms and the Terms of Sale differ on anything to do with a purchase, the Terms of Sale apply.
By visiting, using or buying from our Services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Services.
Your rights under the Australian Consumer Law: nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. Where a clause below would otherwise do that, it applies only to the extent the law allows.
By agreeing to these Terms, you confirm that you are at least 18 years old, or that you have the consent of a parent or guardian, and that you allow any minor in your care to use the Services on devices you manage.
To browse or buy, you may be asked for information such as your email address and your billing, payment and delivery details. You confirm that the information you give us is correct, current and complete, and that you have the right to provide it.
You are responsible for keeping your account login secure and for activity on your account. You may not transfer, sell or license your account to anyone else.
All products we sell are new. We take care to describe them accurately, using information from manufacturers and suppliers. Colours and appearance may look slightly different on your screen, and images are for illustration. Manufacturers can change specifications, and we update our descriptions when we become aware of changes. If you need a specification confirmed before buying, contact us.
AC Hub Direct is an independent retailer, not the manufacturer of the products it sells. Brand names and trademarks belong to their owners and are used only to identify products.
We may discontinue a product at any time and may limit the quantities we supply to any person or area. Air conditioning and gas heating products must be installed by appropriately licensed professionals. See our Installation page.
When you place an order, you are making an offer to buy. We accept your order when we send the order confirmation email. We may decline or cancel an order, for example if payment cannot be verified, the delivery details are incomplete, we cannot deliver to the address, or the product is no longer available. If we do, we will contact you using the details you gave us and refund any payment in full.
You can cancel an order before it is dispatched, subject to a 4% administration fee. After dispatch, the order is handled as a return. Returns, refunds and exchanges are covered by our Returns and Refunds Policy.
We sell to homeowners, businesses and trade customers in Australia.
All prices are in Australian dollars and include GST. Delivery charges are calculated and shown at checkout before you pay. The price you pay is the price shown when you place your order, as set out in your order confirmation email. Prices and promotions may change, but not for an order we have already accepted. If a promotion has its own terms, those terms apply to the promotion.
You agree to give current, complete and accurate payment and account details, and to keep them up to date so we can complete your order and contact you. You confirm that you are authorised to use the payment method you provide.
Delivery is covered by our Shipping and Delivery Policy. Delivery times are estimates and are not guaranteed. We will tell you if we become aware of a delay. The goods become your responsibility once they are delivered to your address, or left there under authority to leave, and ownership passes to you once we have received full payment.
The content of our Services, including text, design, graphics and our own images, is owned by AC Hub Direct or its licensors and is protected by Australian and international copyright and intellectual property laws. You may use the Services for your own shopping and research. You must not copy, republish or commercially use our content without our written permission.
The AC Hub Direct name and logo belong to us. Shopify's name and logo belong to Shopify. All other product names, brands and logos shown on the Services belong to their respective owners.
We may give you access to tools provided by third parties, which we do not control. These tools are provided as supplied by the third party, and your use of them is subject to that provider's terms. To the extent the law allows, we are not liable for your use of third-party tools. New features we add to the Services are also covered by these Terms.
The Services may include links to websites run by third parties, such as manufacturers. We are not responsible for their content or accuracy, or for products or services you buy from them. Please read their policies before you use them, and direct any questions about third-party products or services to that third party.
Our store is powered by Shopify, but any purchase you make in our store is made directly with AC Hub Direct. Shopify is not responsible for any aspect of sales between you and us. To the extent the law allows, you release Shopify and its affiliates from claims arising from your purchases from us. This does not affect your rights against us.
Personal information we collect through the Services is handled under our Privacy Policy. Some personal information may also be subject to Shopify's Privacy Policy. Because the Services are hosted by Shopify, information you submit is shared with Shopify and with service providers that may be located outside Australia, so that we can provide the Services to you.
If you send us ideas, suggestions or feedback, or post a review, you allow us to use, reproduce and publish it to operate and improve the Services, without payment to you.
Reviews must be genuine, relate to your own experience and disclose any payment or incentive you received. You must not use a false identity or post anything unlawful, offensive, defamatory or that infringes someone else's rights. We may remove content that breaches these Terms. We do not edit genuine reviews to change their meaning or remove genuine negative reviews.
Occasionally information on the Services may contain errors, for example in product descriptions, prices, delivery charges, transit times or availability. We will correct errors when we find them. If an error affects an order you have placed, we will contact you before dispatch. If the error is in the price, you can choose to pay the correct price or cancel for a full refund, and we may choose to honour the listed price.
You may use the Services for lawful purposes only. You must not use the Services to: (a) do anything unlawful or malicious; (b) breach any law or regulation; (c) infringe our intellectual property or anyone else's; (d) harass, abuse, defame or harm any person; (e) send false or misleading information; (f) send spam or unsolicited advertising; (g) impersonate any person or business; or (h) do anything that restricts others' use of the Services or could harm AC Hub Direct, Shopify or other users.
You also agree not to: (a) upload viruses or malicious code; (b) copy, resell or exploit any part of the Services without permission; (c) collect other people's personal information; (d) phish or pretext; (e) use robots, scrapers, data extraction tools or AI agents to access the Services except as allowed in Section 14; or (f) bypass our security features or robot exclusion rules. We may suspend or close an account that breaches these Terms.
14.1 This section applies if you use, allow or deploy an "Agent" to access or interact with the Services. An Agent is any software or service that acts autonomously or semi-autonomously for a person or business without direct supervision.
14.2 An Agent may only access or interact with the Services if it identifies itself and follows section 14.4 at all times, and must stop if we ask it to.
14.3 We may limit, including by technical measures, whether and how any Agent uses the Services.
14.4 Agents must: (i) identify themselves in every request by including "Agent/[agent name]" in the user agent string; (ii) not hide that they are an Agent, including by mimicking human behaviour or completing or bypassing CAPTCHAs; (iii) answer truthfully if asked whether they are a human or a computer; and (iv) not bypass any measure we use to control Agent access.
We may suspend or end your access to the Services if you breach these Terms. Any order we have already accepted will still be handled under our Terms of Sale, and you remain responsible for amounts owing. Sections that by their nature should continue, including Intellectual Property, Feedback and Reviews, Limitation of Liability, Indemnification and Governing Law, continue after termination.
General information on the Services, such as buying guides, is provided to help you and is not a substitute for advice from a licensed installer about your property. Please have a licensed professional confirm system selection and sizing before you buy.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Apart from those guarantees and any manufacturer's warranty, and to the extent the law allows, we do not give other warranties about the Services. We do not guarantee that the website will always be available or error-free.
Subject to your rights under the Australian Consumer Law, and to the extent the law allows:
To the extent the law allows, you agree to cover any loss or cost we reasonably incur because of a third-party claim arising from your breach of these Terms or your breach of any law. This does not apply to the extent the loss was caused by our own act or omission.
If any part of these Terms is found to be unlawful, void or unenforceable, it is read down to the extent needed, and the rest of these Terms continues to apply.
If we do not enforce a right straight away, we can still enforce it later. These Terms and the policies they refer to are the entire agreement between you and us about the Services and replace any earlier versions.
You may not transfer your rights or obligations under these Terms without our written consent. We may transfer them to a business that takes over the operation of this store, and doing so will not reduce your rights.
These Terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales.
Headings are for convenience only and do not affect the meaning of these Terms.
You can read the current version of these Terms on this page at any time. We may update them by posting changes here. The version published when you place an order applies to that order. Continued use of the Services after a change means you accept the updated Terms.
Questions about these Terms can be sent to sales@achub.com.au.
AC Hub Direct (Wholesale Airconditioning Pty Ltd, ABN 69 682 256 239)
Address: 15 Meryll Ave, Baulkham Hills NSW 2153, Australia (office only, not a warehouse or pickup point)
Phone: +61 473 575 383
Email: sales@achub.com.au
Customer support hours: Monday to Friday, 8:00 am to 5:00 pm Sydney time (AEST/AEDT). Closed weekends and NSW public holidays.
Response time: we reply within 1 business day.