Terms of Sale

Understand our policies on stock, pricing, installation, and returns before you buy.

1. Stock Availability & Orders

To ensure a smooth purchase experience and prevent project delays, please contact us to confirm stock before placing your order. By completing checkout, you acknowledge your commitment to purchase and agree to the final transaction.

2. Expert Consultation

We are committed to helping you choose the right air conditioning system for your needs. Please ask any technical or compatibility questions before finalizing your order. Our team is available to provide guidance on model specifications, system capacity, and installation requirements.

3. Transparent Pricing

All prices listed on AC Hub include GST and applicable Australian taxes. The price displayed at checkout is the total amount payable—no hidden fees.

4. Mandatory Licensed Installation

Australian law requires all air conditioning systems to be installed by a licensed professional with a valid ARC Tick authorization. Please note:

• Systems must be commissioned by a qualified technician.

• Proof of professional installation is required to maintain the manufacturer’s warranty.

• DIY installation of refrigerant-based systems is illegal and voids all warranties.

Please visit our Warranty page for more information. 

5. Delivery & Transit Damage

Please inspect your equipment immediately upon delivery. Any transit damage or discrepancies must be reported to our customer service team within 48 hours to ensure a valid claim can be lodged.

Please visit our Shipping & Delivery page for more information.

6. Returns & Restocking

Due to the size and specialized nature of HVAC equipment:

• Returns for “change of mind” may incur a restocking fee and return freight costs.

• Units must be returned in their original, unopened packaging to be eligible.

Please visit our Refunds and Returns Page for more information.