Terms of Sale

Last updated: 13 October 2026

These terms apply to every order placed at www.achub.com.au. The seller is Wholesale Airconditioning Pty Ltd (ABN 69 682 256 239), trading as AC Hub Direct ("we", "us"), 15 Meryll Ave, Baulkham Hills NSW 2153. They form part of our Terms of Service, together with our Shipping and Delivery Policy and Returns and Refunds Policy.

1. Who we sell to

We sell new products to homeowners, businesses and trade customers in Australia. We do not sell outside Australia.

2. Prices and GST

All prices are in Australian dollars and include GST. Delivery charges also include GST and are shown at checkout before you pay. The total at checkout is the full amount you pay for your order. Other charges only apply if you cancel, return an item, or need a redelivery because of incorrect details, as set out in sections 8, 11 and 12.

If a product is listed at the wrong price because of an obvious error, we will contact you before dispatch. You can choose to pay the correct price or cancel for a full refund. We may choose to honour the listed price.

3. Placing an order

Your order is an offer to buy. We accept it when we send the order confirmation email, which is also your tax invoice. We may decline or cancel an order if payment cannot be verified, the delivery details are incomplete, we cannot deliver to the address, or the product is no longer available. If we do, we refund any payment in full.

4. Payment

Payment is taken in full when you place your order. We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay and UnionPay. See our Payment Policy.

5. Stock

We don't show live stock levels on our website, because our products are held by our suppliers in New South Wales and Victoria. Stock is confirmed with the supplier when your order is processed. If an item is unavailable or delayed, we will contact you by phone or email to offer an alternative, an expected dispatch date or a full refund, whichever you prefer.

6. Choosing the right product

Product information comes from manufacturers and suppliers, and images are for illustration. Manufacturers can change specifications. Please check that a product suits your application, and have a licensed professional confirm system selection and sizing before you order. If you need a specification confirmed, contact us before buying.

AC Hub Direct is an independent retailer, not the manufacturer. Brand names and trademarks belong to their owners.

7. Installation

We supply products only. Refrigerant-based systems must be installed by a technician with the appropriate ARC licence, gas appliances by a licensed gasfitter, and electrical work by a licensed electrician. You are responsible for arranging compliant installation. Manufacturers may refuse warranty claims where installation does not meet these requirements. Installation quoted by our related business Airomania is provided under a separate agreement. See Installation.

8. Delivery

• Orders ship from our suppliers' warehouses in NSW and VIC. We do not offer pickup.
• Online checkout delivers to every Australian state and territory. Delivery cost: $40 per order for parts and accessories, free for orders of $600 or more; $89 per order for air conditioning and heating units, with any parts and accessories in the same order shipped free. One charge per order. Prices include GST and are shown at checkout before you pay. For example, an order with one split system and a set of fittings pays $89 in total, not $40 plus $89.
• Orders are usually dispatched within 1 business day (allow up to 3 business days). Delivery time after dispatch: usually 3 to 4 business days to most addresses, and up to 10 business days to regional and remote areas, including WA, the NT and Tasmania. These times are estimates, not guarantees.
• Deliveries are kerbside or to the front door. We cannot deliver to PO boxes or parcel lockers.
• If a delivery fails because of the carrier, we arrange redelivery at no cost. If it fails because of incorrect details, nobody being available to sign, or an address change after dispatch, the redelivery or return charge is payable by you. We will tell you the cost first.

Full details, including delivery charges, are in our Shipping and Delivery Policy.

9. Risk and ownership

The goods become your responsibility once they are delivered to your address, or left there under authority to leave. Ownership passes to you when we have received full payment.

10. Checking your delivery

Please inspect your delivery on arrival. Report transit damage, missing items or incorrect items within 48 hours of delivery, with photos, so we can lodge a carrier claim. This does not limit your rights under the Australian Consumer Law.

11. Returns and refunds

• Change of mind: request a return within 14 days of delivery. The item must be unused, unopened, uninstalled and in its original packaging. A 15% restocking and administration fee applies, the original delivery charge is not refunded, and you pay the return freight.
• Faulty, damaged or incorrectly supplied items: no restocking fee, and we cover the return freight.
• Non-returnable items: installed or used items, unless required under the Australian Consumer Law.
• Refunds: Approved refunds are processed to your original payment method within 7 days of us receiving the returned item.

See our Returns and Refunds Policy.

12. Cancellations

You can cancel an order before it is dispatched. A 4% administration fee applies, and the rest is refunded within 2 business days. After dispatch, the order is handled as a change-of-mind return.

13. Warranty

Manufacturer's warranty terms vary by brand, and some manufacturers require installation by a licensed technician or purchase from a dealer they have authorised, so please ask us for the manufacturer's published warranty terms before you buy; your rights under the Australian Consumer Law are not affected. If you have a problem, contact us first and we will help with the claim. See Warranty Information.

14. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in these terms excludes, restricts or modifies those rights.

15. Business customers

If you buy goods that are not of a kind ordinarily acquired for personal, domestic or household use, then to the extent the law allows, our liability for a failure to meet a consumer guarantee is limited to replacing or repairing the goods, supplying equivalent goods, or paying the cost of doing so.

16. Governing law

These terms are governed by the laws of New South Wales, Australia.

Contact

Phone +61 473 575 383 or email sales@achub.com.au, Monday to Friday, 8:00 am to 5:00 pm Sydney time.