Payment Policy

Accepted payment methods

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
• UnionPay

The payment options available for your order are shown at checkout.

When you are charged

Payment is taken in full when you place your order. You will receive an order confirmation email straight away.

Prices, currency and GST

All prices are in Australian dollars (AUD) and include GST. Delivery charges also include GST. The total you pay, including delivery, is shown at checkout before you confirm payment.

Tax invoices

Your order confirmation email is your tax invoice and shows the GST included. If you need another copy, email sales@achub.com.au.

Payment security

Card payments are processed securely by Shopify Payments, and PayPal payments by PayPal. Both are PCI DSS compliant payment providers, and AC Hub Direct does not see or store your full card details. Our website is protected by HTTPS encryption.

Declined or failed payments

If a payment is declined, your order is not placed. Check your card or account details and try again, or contact your bank or payment provider. If the problem continues, contact us and we will help.

Refunds

Approved refunds are processed to your original payment method within 7 days of us receiving the returned item. See our Returns and Refunds Policy.

Contact

AC Hub Direct (Wholesale Airconditioning Pty Ltd, ABN 69 682 256 239)
Phone +61 473 575 383 or email sales@achub.com.au, Monday to Friday, 8:00 am to 5:00 pm Sydney time.