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AC Hub supplies products through an extensive network of supplier warehouses and distribution centres across New South Wales and Victoria, helping us provide access to a wide range of HVAC systems, components, spare parts, and accessories.

As inventory is shared across multiple warehouse locations and supplier networks, live stock quantities are not displayed on our website.

Once your order is placed, our team will verify stock availability during processing, which typically occurs within 24–72 business hours. Most in-stock items are dispatched promptly following confirmation.

While stock levels are updated regularly, availability may occasionally change due to supplier inventory movements and customer demand. If a product becomes unavailable after purchase, our team will contact you as soon as possible to discuss suitable alternatives, estimated lead times, backorder options, or a full refund.

For urgent projects or time-sensitive orders, we recommend contacting our team prior to purchasing to confirm current stock availability.

Direct Delivery to Your Address or Pickup Available from Selected NSW & VIC Depot Locations. Choose the delivery method that best suits your needs.

Pick Up (NSW & VIC)

Save on freight costs by selecting Pick Up at checkout.

AC Hub operates through a network of partner depot locations across New South Wales and Victoria, allowing customers to collect eligible orders from a convenient location.

How It Works

• Enter your postcode at checkout and select Pick Up (where available)

• Your nearest available collection location, collection date, and collection instructions will be confirmed via email once your order has been processed

• Most orders are ready for collection within 1–2 business days following stock confirmation and order processing

• Large or freight-heavy items, including ducted systems and outdoor units, may require additional preparation time

For more information, please refer to our Pick Up Information page.

Standard Delivery

Orders are typically processed within 24–72 business hours following payment confirmation and stock verification.

Estimated delivery timeframes after dispatch:

• Sydney Metro: 1–3 business days

• Melbourne Metro: 2–3 business days

• Regional NSW: 3–10 business days

• Regional Victoria: 3–10 business days

Most products can be delivered Australia-wide, with shipping costs calculated at checkout based on product size, weight, and destination.For details on shipping and delivery, please visit our Shipping & Delivery page.

We want you to purchase with confidence.

Returns, exchanges, and refunds are available in accordance with Australian Consumer Law and our Returns & Refund Policy.

Please ensure the product selected is suitable for your application before ordering, as change-of-mind returns may be subject to approval and restocking fees where applicable.

For full return eligibility, warranty claims, and refund information, please refer to our Returns & Refund Policy.

All air conditioning and heating systems sold by AC Hub are supplied with a 5-Year Full Manufacturer's Warranty, covering eligible parts and components in accordance with the manufacturer's warranty terms and conditions.

To maintain warranty validity, installation must be carried out by appropriately licensed and qualified professionals and in accordance with the manufacturer's installation requirements and applicable Australian standards.

If you experience an issue with your product, please contact AC Hub with your order details, proof of purchase, and a description of the issue. Our team will assist with the warranty process and liaise with the manufacturer where required.

This warranty is provided in addition to your rights under the Australian Consumer Law, which cannot be excluded.

For more information, please visit our Warranty page.