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Manufacturer's warranty terms vary by brand and product, and some manufacturers require purchase from a dealer they have authorised, so please ask us for the published terms before you buy. Installation by an appropriately licensed technician is required.
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The Brivis StarPro SP521ENV4 is a 21kW gas ducted heater with a 5 star gas energy rating, configured for external installation.
The heater is fixed outside the building, and heated air is distributed through ducting to ceiling or floor outlets inside. Room air is drawn back to the cabinet through a central grille and duct to be heated again. Because the cabinet is external, there is no heater or flue in the roof space, only the ducts that run from the heater to each outlet. When replacing an older external heater, the existing duct connections and base can often guide the position, though the installer must confirm the new cabinet's clearances. Installation and gas connection must be carried out by a licensed gasfitter.
An X/A variant of this heater is listed separately, so confirm the SP521ENV4 is the model your installer has specified. Check the gas type at the property against the heater, as it is not given here, and make sure the outdoor position allows the required clearances around the flue outlet and access for servicing.
We don't show live stock levels on our website, because our products are held by our suppliers in New South Wales and Victoria. Stock is confirmed with the supplier when your order is processed. If an item is unavailable or delayed, we will contact you by phone or email to offer an alternative, an expected dispatch date or a full refund, whichever you prefer.
AC Hub Direct does not run its own warehouse. Orders are dispatched from our suppliers' warehouses in New South Wales and Victoria, usually from the location nearest to you that has stock.
See our Shipping and Delivery Policy for full details.
Change of mind: request a return within 14 days of delivery. Items must be unused, uninstalled and in their original unopened packaging. A 15% restocking and administration fee applies, you pay the return freight, and the original delivery charge is not refunded.
Cancellations: if you cancel before your order is dispatched, we refund it less a 4% administration fee, which covers payment processing costs. Once an order is dispatched, a cancellation is handled as a change-of-mind return.
Faulty, damaged or incorrect items: no restocking fee, and we cover the return freight. Your rights under the Australian Consumer Law apply.
See our Returns and Refunds Policy for full details.
Manufacturer's warranty terms vary by brand, and some manufacturers require installation by a licensed technician or purchase from a dealer they have authorised, so please ask us for the manufacturer's published warranty terms before you buy; your rights under the Australian Consumer Law are not affected. The warranty period and what it covers are set out in the manufacturer's warranty documentation.
Refrigerant-based systems must be installed by an ARC-licensed technician, gas appliances by a licensed gasfitter, and electrical work by a licensed electrician. Manufacturers may refuse warranty claims where installation does not meet these requirements.
If you have a problem, contact us with your order number and a description of the fault, and we will help you with the claim.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. See Warranty Information.
