Everything you need to know about transit, delivery options, and receiving your orders safely.
At AC Hub (Operated by Wholesale Air Conditioning Pty Ltd), we provide reliable logistics support and cost-effective shipping solutions for both trade professionals and residential customers across Australia.
Our primary delivery regions are:
New South Wales (NSW)
Victoria (VIC)
We offer both residential and commercial delivery services throughout these states.
Pick-up availability is offered via selected partner depot locations within NSW and Victoria.
Choose Depot Collection at checkout to reduce freight costs.
Enter your postcode at checkout
Select Depot Collection (where available)
The nearest collection point will be assigned and confirmed via email
Orders are typically ready for collection within 1 business day of arrival
Orders must be collected within 1–5 business days of arrival
Uncollected orders may incur storage or return freight charges
Any return freight costs resulting from failed collection are the responsibility of the customer
For full details regarding collection procedures and depot information, please refer to our Pickup Information page.
Orders are processed Monday to Friday excluding public holidays.
Orders are processed within 24–72 business hours. Orders placed after 12:00pm AEST may be processed on the next business day.
Stock availability is confirmed prior to dispatch
In-stock items are generally dispatched within 1–3 business days
Tracking information is supplied once your order has shipped
Orders are marked as "Fulfilled" once dispatched
Should any delays or stock issues occur, our team will contact you as soon as possible.
Delivery timeframes provided are estimates only and are not guaranteed delivery dates.
Sydney Metro & Greater Sydney: 2–3 business days
Central Coast: 2–4 business days
Port Macquarie: 2–4 business days
Regional NSW: 3–10 business days
Melbourne Metro: 2–3 business days
Greater Melbourne & Surrounding Areas: 3–5 business days
Regional Victoria: 3–10 business days
Delivery estimates commence once your order has been dispatched
Timeframes are estimates only and may vary due to courier availability, peak periods, weather events, or regional access
Weekends and public holidays are excluded from transit calculations
While most products are stocked within our supplier network, some specialised, made-to-order, or supplier-direct products may require additional processing time.
Product availability shown online is indicative only and may be subject to supplier stock levels at the time of order.
In rare circumstances, stock discrepancies may occur due to supplier inventory updates. If a product becomes unavailable after purchase, customers will be contacted to discuss alternative options, backorder timeframes, or a refund.
For commercial delivery locations, customers should ensure authorised personnel are available to receive goods during normal business hours.
Orders are dispatched from our supplier and warehouse network across New South Wales and Victoria. AC Hub fulfils orders through a network of authorised supplier warehouses and distribution centres located throughout New South Wales and Victoria.
Orders may be dispatched from the location nearest to the customer where stock is available. As a result, products may ship from different warehouse locations depending on stock availability and order contents.
Orders containing multiple products may be shipped separately from different warehouse locations depending on stock availability. Where applicable, customers will receive separate tracking information for each shipment.
Dispatch location may vary depending on product availability, stock levels, and the customer's delivery postcode.
This allows us to provide faster delivery times and improved stock availability across our service regions.
AC Hub fulfils orders through a network of authorised supplier warehouses and distribution centres across New South Wales and Victoria. The suburbs listed below represent key dispatch regions within our supplier network.
We welcome orders from customers across all Australian states and territories.
Delivery to Queensland, South Australia, Western Australia, Tasmania, the Australian Capital Territory, and the Northern Territory is available for most products; however, the following conditions apply:
Freight charges vary depending on location, product dimensions, weight, and freight carrier requirements
Delivery timeframes may be longer than those available within NSW and Victoria
Express delivery may not be available to all regional, remote, or interstate locations
Depot collection is not currently available outside NSW and Victoria
Some bulky products, including large ducted systems, outdoor units, and oversized HVAC equipment, may have freight restrictions to certain postcodes or regions
Freight costs and available delivery options will be calculated at checkout where applicable.
For large, heavy, oversized, or complex orders, or for customers located in remote areas, we recommend contacting our team prior to ordering to confirm freight availability and delivery options.
📧 sales@achub.com.au
📞 +61 473 575 383
Pickup availability, express delivery options, servicing regions, and delivery methods may vary depending on product category, stock availability, and order confirmation.
Shipping charges vary depending on product size, weight, and delivery location.
NSW
VIC
(Includes, but is not limited to, high wall split systems, under-ceiling systems, floor console units, evaporative coolers, and other medium-sized HVAC equipment.)
NSW
VIC
(Includes, but is not limited to, bulkhead systems, multi-head split systems, ducted air conditioning systems, gas ducted heating systems, cassette systems, and other oversized HVAC equipment)
NSW
VIC
Depot collection is free and available for eligible products within NSW and Victoria. Orders are generally available within 1–2 business days after processing.
Delivery to Queensland, South Australia, Western Australia, Tasmania, ACT and Northern Territory is available for many products. Our standard shipping rates and depot collection services are primarily available within NSW and Victoria. Customers located in other Australian states and territories may still place orders, however freight availability, pricing, and delivery timeframes may vary.
Shipping costs for these locations vary depending on product size, weight, and delivery postcode. Freight charges will be calculated at checkout where available or provided by our team upon request.
If "Shipping Not Available" appears during checkout, please contact our team for assistance and a custom freight quotation.
Shipping rates shown above are standard rates and may be subject to change. Certain commercial, oversized, special-order, or supplier-direct products may require a custom freight quotation.
All prices displayed on our website are in Australian Dollars (AUD) and include GST
Customers may request Authority to Leave during checkout.
Couriers may leave goods without obtaining a signature
Responsibility for the shipment transfers to the customer once delivery has been completed
A signature will be required upon delivery
Failed delivery attempts may result in additional redelivery charges
Returned shipments caused by incorrect delivery information or failed delivery attempts may incur additional freight charges.
Eligible shipments are covered against transit damage in accordance with the freight carrier's terms and conditions. Claims must be reported within 48 hours of delivery and supported by photographic evidence.
Customers should inspect all goods upon delivery before installation.
Any shortages, freight damage, or incorrect items must be reported within 48 hours of delivery.
If visible damage is present:
Do not open the package
Refuse delivery where possible
Contact us within 48 hours of receipt
Provide photographs of the damage and packaging
Once goods are signed for as received in good condition, responsibility transfers to the customer.
Someone must be available to receive the delivery unless Authority to Leave has been selected
Deliveries are kerbside or standard door delivery only
Couriers do not provide installation services or internal placement of goods
Assistance should be arranged for heavy or bulky products
Larger orders may be delivered on pallets.
Please ensure:
Goods are removed from pallets promptly upon delivery
Drivers may remove pallets where possible
If pallets remain on-site, disposal becomes the customer's responsibility
Australia-wide delivery only
No international shipping
No deliveries to PO Boxes, Parcel Lockers, or unattended delivery points
AC Hub is not responsible for delays caused by incorrect delivery information supplied by the customer
Delivery amendments requested after dispatch may incur additional freight charges
AC Hub is the online trading name of Wholesale Air Conditioning Pty Ltd. AC Hub supplies air conditioning systems, HVAC components, accessories, spare parts, and related products to residential, commercial, and trade customers across Australia.
Customer support enquiries are monitored during normal Australian business hours and we aim to respond to all enquiries as quickly as possible.