Everything you need to know about transit, delivery options, and receiving your orders safely.
AC Hub (operated by Wholesale Air Conditioning Pty Ltd) provides delivery options for trade and residential orders to eligible locations in Australia. Available methods, charges and timeframes depend on the product, postcode and order confirmation.
Our primary delivery regions are:
We offer both residential and commercial delivery services throughout these states.
Pick-up availability is offered via selected partner depot locations within NSW and Victoria.
Choose Depot Collection at checkout to reduce freight costs.
For full details regarding collection procedures and depot information, please refer to our Pickup Information page.
Should any delays or stock issues occur, our team will contact you as soon as possible.
Delivery timeframes provided are estimates only and are not guaranteed delivery dates.
While most products are stocked within our supplier network, some specialised, made-to-order or supplier-direct products may require additional processing time.
Product availability shown online is indicative only and may be subject to supplier stock levels at the time of order.
In rare circumstances, stock discrepancies may occur due to supplier inventory updates. If a product becomes unavailable after purchase, customers will be contacted to discuss alternative options, backorder timeframes or a refund.
For commercial delivery locations, customers should ensure authorised personnel are available to receive goods during normal business hours.
Orders are dispatched through supplier warehouses and distribution centres in New South Wales and Victoria.
Orders may be dispatched from the location nearest to the customer where stock is available. Products may ship from different warehouse locations depending on stock availability and order contents.
Orders containing multiple products may be shipped separately from different warehouse locations. Where applicable, customers will receive separate tracking information for each shipment.
The dispatch location depends on the product type, stock availability and the customer's delivery location.
The suburbs listed below represent key dispatch regions within our supplier network.
We welcome orders from customers across all Australian states and territories.
Delivery to Queensland, South Australia, Western Australia, Tasmania, the Australian Capital Territory and the Northern Territory is available for most products. However, the following conditions apply:
Freight costs and available delivery options will be calculated at checkout where applicable.
For large, heavy, oversized or complex orders, or for customers located in remote areas, we recommend contacting our team before ordering to confirm freight availability and delivery options.
📧 sales@achub.com.au
📞 +61 473 575 383
Pickup availability, express delivery options, servicing regions and delivery methods may vary depending on product category, stock availability and order confirmation.
Shipping charges vary depending on product size, weight and delivery location.
NSW
VIC
This includes, but is not limited to, high wall split systems, under-ceiling systems, floor console units, evaporative coolers and other medium-sized HVAC equipment.
NSW
VIC
This includes, but is not limited to, bulkhead systems, multi-head split systems, ducted air conditioning systems, gas ducted heating systems, cassette systems and other oversized HVAC equipment.
NSW
VIC
Depot collection is free and available for eligible products within NSW and Victoria. Orders are generally available within 1–2 business days after processing.
Delivery to Queensland, South Australia, Western Australia, Tasmania, the Australian Capital Territory and the Northern Territory is available for many products. Standard shipping rates and depot collection services are primarily available within NSW and Victoria. Customers in other Australian states and territories may still place orders; however, freight availability, pricing and delivery timeframes may vary.
Shipping costs for these locations vary depending on product size, weight and delivery postcode. Freight charges will be calculated at checkout where available or provided by our team upon request.
If "Shipping Not Available" appears during checkout, please contact our team for assistance and a custom freight quotation.
Shipping rates shown above are standard rates and may be subject to change. Certain commercial, oversized, special-order or supplier-direct products may require a custom freight quotation.
Customers may request Authority to Leave during checkout.
Returned shipments caused by incorrect delivery information or failed delivery attempts may incur additional freight charges.
Eligible shipments are covered against transit damage in accordance with the freight carrier's terms and conditions. Claims must be reported within 48 hours of delivery and supported by photographic evidence.
Customers should inspect all goods upon delivery before installation.
Any shortages, freight damage or incorrect items must be reported within 48 hours of delivery.
If visible damage is present:
Once goods are signed for as received in good condition, responsibility transfers to the customer.
Larger orders may be delivered on pallets.
Please ensure:
AC Hub is the online trading name of Wholesale Air Conditioning Pty Ltd. AC Hub supplies air conditioning systems, HVAC components, accessories, spare parts and related products to residential, commercial and trade customers in Australia, subject to product and delivery availability.
Customer support enquiries are monitored during normal Australian business hours and we aim to respond to all enquiries as quickly as possible.